How can we help?

Questions, comments or feedback?

Here's how to get in touch with us.

Help Topics

If your question is not listed, we can still help you.

Please email us at and we’ll do our best to answer your question.

Pricing and Payment

Acceptable Payment Methods

  • eCertificates (eCertificates cannot be applied to orders being placed through ePro.)
  • Company/Department Charge (available for those authorized)
  • Credit Cards: Acceptable credit cards are: Visa, American Express, MasterCard, Discover (Your credit card statement will reflect payment to Bergman Incentives).
  • Non–acceptable payment methods are:

  • Check
  • Money Order

  • If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

    Bergman Incentives is our merchandise partner. All our amazing products are housed and shipped from the Bergman Incentives warehouse located in Omaha, Nebraska.

    Please note: your credit card will be charged by Bergman Incentives.

    If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

    On the Customer Information page, there will be a field to enter your unique identifier. If you have entered a valid number that has budget dollars available, the balance will appear on the Account Balance page.

    Shipping and Delivery

    Your order should arrive in 4-5 days from your order date. In the rare instance you choose an item that is out of stock, the item you chose will be restocked in 2-3 weeks. You will be notified when the item is back in stock and your order will process.

    Once your order has shipped, you will receive a an email with the tracking information. Packages are sent via the United States Postal Service. You may visit their website and enter your tracking informaiton. You will also be able to see the tracking number (if provided) in your Order History.

    Once the order is placed, email Customer Service at

    If your order includes both in-stock and backordered items, your in-stock items will ship first and the backordered items will ship when they become available at no additional charge.

    Email Customer Service at

    All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.


    Offering something for everyone is our goal! We currently offer infant, toddler, youth and adult sizing in our classic t-shirt design. Adult sizes are available from XS to 3X, and seelct colors are available in 5X. Additional sizes may be available in slightly different fabric options, so if you don't see your size please contact and we'll do our best to find a way to share the love!

    Although these shirts are not made in the USA, our t-shirt manufacturer is committed to maintaining and upholding responsible workplace and environmental standards. All U.S. production and office facilities are WRAP Certified. WRAP (Worldwide Responsible Accredited Production) is a globally recognized, independent third party certifying body whose mission is to promote ethical, humane and lawful conditions and practices in all manufacturing facilities. Companies accepted into the WRAP organization go through an extensive application process in which manufacturing facilities, working environments, and worker's rights are inspected and approved by the WRAP association. WRAP certifications are awarded based upon both internationally and nationally accepted humane workplace standards, local laws, and ethical manufacturing regulations.

    Currntly, the colors listed on the site are what is available for our classic t-shirt. Please contact if you have a specific shirt color request.

    We hope you love your order. But in case you don't, within 30 days of purchase, we will send you a new size, color or style, or issue you a refund. Please contact to start the process. Limited Edition items are not eligible for returns or exchanges and the order can not be cancelled.

    Orders can be be picked up at Bergman Incentives, our merchandise partner. Their hours are Monday - Friday, 8:30am - 5pm.

    • 9411 F St.

    • Omaha, NE 68127

    Once the order is placed, email Customer Service at

    You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

    Email Customer Service at for more information.

    Email Customer Service at for more information.

    Email Customer Service at Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

    Email Customer Service at

    We recommend clearing your cache/cookies and restarting your web browser. The site is designed best to work with Google Chrome. If you continue to experience problems, please contact, for more help.

    Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water. Proposition 65 requires California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 900 chemicals since it was first published in 1987. Proposition 65 became law in November 1986, when California voters approved it by a 63-37 percent margin. The official name of Proposition 65 is the Safe Drinking Water and Toxic Enforcement Act of 1986..

    Our product icons are designed to communicate the core ideas of our products to you in a simple and easy way. Here’s a list of what our icons mean:

    Bergman Express: These items are offered over a short period of time and usually delivered within 7 business days.

    Eco-Friendly: This product is environmentally friendly.

    Embroidery: This product is eligible for embroided logos that are stitched onto the product.

    Laser Engraved: A logo was carved or digitally printed onto a product.

    Made in the USA: This product was made here in America.

    New: This product is brand new to Bergman’s line.

    Printed: The product uses a screen print or paper printed logo.

    Production: This product is a dropship item and it will take approximately 10-12 days to produce and complete.

    Prop 65 Warning: Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.

    Gift Certificates

    Before you can redeem your gift certificate you’ll need to find and enter the gift certificate number into your personal gift certificate balance. To do this, go to My Account, then ‘Gift Certificate Balance.’ Then, simply enter the number and click ‘Add to Balance.’ That’s it! Your balance should update and you can now use your certificate at your leisure.

    When it’s time to check out, you can choose whether to use all or just part of your gift certificate balance.
    Gift Certificates received online can also be redeemed when you place an order through the phone. Email Customer Service at

    Electronic Gift Certificates are easy, efficient and cost-effective, since the process is electronic.

    These Gift Certificates work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your gift certificate amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your gift certificates are added to your balance.

    You are not required to use a gift certificate, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the gift certificate or not. More than one gift certificate may be combined as payment for one transaction.

    • If you have multiple gift certificates, the website will automatically use them in a first in, first out sequence, so the oldest gift certificate is redeemed first.
    • Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your gift certificate balance when you check out.
    • When in doubt, email Customer Service at

    • Click on the Gift Certificates or eCertificates link in the menu.
    • Enter the quantity and amount of eCertificates you wish to purchase, along with the other information requested. Required information is marked with an asterisk (*). Please note that the recipient’s email address is required for electronic delivery of the eCertificate.
    • If more than one gift certificate amount is available, then select the certificate amount from the drop-down box. If only one amount is available, the amount will already be filled in (for example, $25).
    • If desired, type in a special message for the recipient in the box provided.
    • Click the 'Add to Cart' button. The gift certificate will show up in your shopping cart.
    • Check out as you normally would.
    • The recipient will be notified via email that the gift certificate has been purchased. The email will contain a unique gift certificate number along with the text message you entered online. Please note: it may take 1-3 days for email to be received.
    • Encourage recipients to enter that gift certificate on their account as soon as possible. Until it is "banked" online in your account portal, the gift certificate is the same as cash.

    Although email delivery of online Gift Certificates is the most secure option, it's possible to order a few online Gift Certificates at one time, which may be convenient if you want to present several Gift Certificates as recognition in a meeting or similar situation.

    • Order as above, by clicking on the Gift Certificates or eCertificates link in the menu.
    • Instead of sending each gift certificate to the recipient, send them to your own email address.
    • Print out each gift certificate confirmation to hand-deliver to the recipient.

    Please note:

    • Recipients should be encouraged to credit the gift certificate to their own name/account as soon as possible. Until a gift certificate is credited or banked it is the same as cash.
    • You will receive separate email confirmations for each gift certificate ordered. For example, if you order five eCertificates this way, you will receive five separate email confirmations.

    Once you've received an online gift certificate and before you can redeem it online, to ensure its safety you need to enter that gift certificate into your personal gift certificate balance.

    You can do this two ways:

    • If you receive an online gift certificate via email, it will contain a link to the website.
    • Click on the link in the email.
    • Log in to the online store.
    • Verify the information on the screen.
    • Click: Add to Balance
    • That's it! Your gift certificate is "banked"!

    You can also credit a gift certificate by navigating through your ‘My Account’ portal.

    • You will be prompted to log in, if you haven't already done so.
    • Enter the gift certificate number in the input field.
    • Click the ‘Add to Balance’ button.
    • That's it! Your balance will update and you can use this gift certificate at any time.

    Any Gift Certificate not redeemed (by ordering merchandise or requesting refund) within 5 years will be escheated to the state of Delaware to comply with the laws of our state of incorporation.

    Attention California residents: California’s Proposition 65 requires sellers to notify California consumers at the time of purchase if product warnings are necessary. Businesses are required to label their products that may potentially have the slightest detection of any of the 900+ chemicals mentioned on the OEHHA list. We know you’re concerned about product safety, and we take all necessary steps to comply with State and Federal applicable safety and health requirements.

    We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has determined that it does not require the Prop 65 warning.

    Notice Regarding Tariffs: Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.

    Help Topics
    Exchange and Return Policy

    In-Stock Orders

    Your purchases are backed by our 90-day Satisfaction Guarantee.

    If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at between the hours of 8 a.m. and 5 p.m. CST. Return information is printed on the back of the packing slip that accompanies your order.

    Special Orders

    We are unable to accept returns or process exchanges on custom items. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund.